我的门永远是敞开的

From large retail chains to office rental companies, our cleaning customers in 新加坡 trust us to keep their premises clean, 整洁，准备好了, 一年365天. 这需要严格的程序, the latest technology and experienced staff – as well as a responsiveness that goes beyond standard office hours.

Things can go wrong – a burst waterpipe or leaking sink might require quick clean-up. 在这些情况下, 客户需要我们尽快行动, so their business can continue without interruption, 西蒙·大卫, Assistant General Manager for 国际空间站 新加坡’s 清洁 Division, 解释了.

“Customers want us to be price competitive, but they also need us to be on call 24 hours a day. 如果客户有问题, 白天或晚上, we have to be there fast to make sure it doesn’t become a problem.”

以身作则

Simon has been with 国际空间站 since 1998, when he began managing a team of around 50 employees. 今天, 他的队伍数在1左右,000 colleagues and together they look after a large portfolio of clients, ranging from big retail furniture stores to small offices. As Assistant General Manager, Simon ensures these clients always have what they need. His leadership style is simple: Lead by example and empower 人 to deliver their best.

“I treat my job as if I was running my own business, with that level of ownership and responsibility,他说. “And I encourage my 人 to do the same. I empower them to make decisions, because that’s when they are most effective and engaged.”

A big part of this is communication. Simon’s door is always open for both customers and employees, and he encourages anyone in his team to come to him if they need advice or assistance – at any time.

如何在7分钟内清洁一辆火车

根据西蒙的说法, cleaning customers in 新加坡 appreciate the latest processes, 技术和解决方案. As a result, he is always looking to develop both himself and his team.

“国际空间站 really looks after our well-being and supports our professional development. As a manager, I benefit from this, and I need to ensure my team does, too. I want them to grow and develop their skills – it’s better for them and for our customers.”

举个例子, Simon mentions training and knowledge-sharing with colleagues from across the world, helping the team further improve its efficiency. 

“I’ve learnt a lot about speed and efficiency in 国际空间站. But most importantly, I have learnt the value of empowerment. If you give your team the knowledge, 他们需要的工具和经验, and empower them to make a difference, there’s almost no end to what they can achieve.”